Why is my Frontier service not working?
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Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
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In the last three months, how would you rate Frontier?
2.27 out of 5 15,272 ratings
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Problems in the last 24 hours
The graph below depicts the number of Frontier reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Frontier. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Frontier compensate me for the outage?
The recent Frontier outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Frontier if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Frontier has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (71%)
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Phone (10%)
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Wi-fi (8%)
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Total Blackout (5%)
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TV (4%)
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E-mail (3%)
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Live Outage Map
The most recent Frontier outage reports came from the following cities:Abilene, Indianapolis, Miami, Chicago, San Diego, Palmetto, Cincinnati, St. Louis, Charleston, Tampa, Fort Plain, Portland, Sacramento, Monessen and Hilliard.
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| City | Problem Type | Report Time |
|---|---|---|
 Abilene | Internet | |
| Indianapolis | Internet | |
| Miami | Phone | |
| Chicago | Internet | |
| San Diego | Internet | |
| Palmetto | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- BrentDreisbach (@BrentDreisbach) reported
@SwiftOnSecurity Good advice, unless you have @FrontierCorp . In that case you can be pretty sure it's their problem, not yours.
- reversechapter (@reversechapter) reported
@FrontierCorp Customer service is much improved versus past years, on the bright side.
- reversechapter (@reversechapter) reported
New install techs keep reassigning our fiber (Internet/landline) to new potential customers. But they will fix it again tomorrow…without error correcting by finding the tech who cut the line this morning and explaining the issue. So it’ll happen a fifth time soon.@FrontierCorp
- William Bruce (@wilyenn) reported
@AskFrontier Are you having an outage? When I check your site as always it says no, but my internet is hard down.
- Danny Rafferty (DJRiffRaffKCTY) (@DJRiffRaffKCTY) reported
@AskFrontier it took an hour & a half to port my landline from Spectrum to Frontier, finally got it. told my account # would reflect the ported in # - 2 hours later phoneline DEAD, still show old account # & it's been a nightmare dealing w/ Juren of tech support last night 1/2
- Jane Dreisbach (@Jane__Dreisbach) reported
@FrontierCorp @Newmark The citywide outage was only out for 14 hours this time. A week ago the citywide outage was out 17 hours. All with mixed reports from frontier, “there is no outage in your area”, to "we confirm a large outage and are working on it”. No TRANSPARENCY
- Sinik (@SinikalSight) reported
@FrontierCorp Your dsl is terrible and you take people to the cleaners with your non competition collusions.
- No running allowed. (@Norunningatall) reported
@AskFrontier what's the status on restoring services to Bay Villa in tampa 33611?? Workers cut the line early today and a Frontier truck was out but we still have NO internet service.
- BrentDreisbach (@BrentDreisbach) reported
@FrontierCorp Four outages in the last few weeks lasting several hours each. Hmmmm. I'm gonna say @FrontierCorp has some issues to work on.
- Livia Restrepo (@livgr33n) reported
@FrontierCorp help me understand why half my neighborhood has their service out but your customer service tells me it’s “my box” and there’s “no outage”. It’s been almost 36 hours. Zero help. Zero info.
- Subjugate Humanity (@nolimitdisdane) reported
@FrontierCorp Wouldn’t touch you with a 10 foot cattle ****. Lmfao!!! Your business is terrible!
- Wayne Pan (@waynejpan) reported
There's nothing wrong with @FrontierCorp when it comes to the actual fiber broadband and speed. But customer service and pricing? Bad. Non-transparent twenty dollar router restocking fee? C'mon. Verdict - PASS until they get their business practices more customer friendly.
- Ovadoze (@OvadozeYT) reported
@FrontierCorp I'm an employee not a customer. I work in the tech support office. They make our jobs way harder than what they should be because they don't do their jobs. Pure laziness and it needs to be addressed
- MikeDiesel (@mcastillojr87) reported
@FrontierCorp Good cause @Xfinity is garbage
- Ovadoze (@OvadozeYT) reported
@FrontierCorp please start holding these field technicians accountable. They are extremely lazy and cause the tech support line a great deal of unnecessary hassle because they refuse to educate the customer on how to use our apps. It's disgusting and unnecessary.
- Stare Huxtable (@lialangi) reported
@FrontierCorp @StevenGreenhut Try @Nextiva much better service and reliable and much cheaper I am going from $600 plus a month ****** service to much more reliable Nextiva $240
- Not That Mark Harmon 🇺🇸 (@notThatHarmon) reported
@FrontierCorp This site doesn't work very well. It just keeps telling me I already have Frontier service (I do). However, I'm trying to find out if fiber is available, as that's what it says it's checking. 🤨
- Jaxcone (@jaxcone) reported
@FrontierCorp service is down again for the second time in 12 hours. This service is garbage. Oh and no 24 hour tech support. Step it up frontier. I'm about to go back to cable internet. I may have been paying twice as much for half the speed but I sure had less problems
- Grace Lang (@spacygracyof9) reported
@FrontierCorp am looking for people to help protest they are leaving elderly people without phone tv or internet for (in my case)12 days
- Wickit411 (@wickit411) reported
@FrontierCorp @AskFrontier You canceled my access to all CINEMAX channels, which I've had for almost a decade. You will not allow me or my assistant a number with live customer support. You are charging me for channels I'm no longer receiving.
- Pinoy_Tesla 🇺🇸 🇵🇭 (@NajeraDino) reported
@FrontierCorp 77331065 is the order #. you customer service is a disappointment.
- Livia Restrepo (@livgr33n) reported
@AskFrontier service out 36ish hours along with numerous neighbors. Still being told “no outage” 😑 define outage
- Dustin Blakey (@dw_blakey) reported
Supposed to have fiber internet installed yesterday. Installer never arrived. I'm (hopefully) in @FrontierCorp 's 27 min queue to set up new appt. 6 min just to get to a human to direct me to that. Awful customer experience.
- Ms. Bonét (@Big_Boss_Bonet) reported
@lialangi @FrontierCorp Hell barely! I friggin have to unplug and plug the modem/router, turn my TVs off and on, do a break dance and some more ****!
- Brian Kachurak (@TheBig5) reported
@FrontierCorp Too bad current customers couldn’t get this deal.
- Steve (@Steve29637724) reported
@FrontierCorp It's great when it's working, mine has been down since Monday and the earliest appointment I could get is Friday.
- MIKE TURTLE AKA MR. TURTLE (HORNY ORNERY TURTLE) (@miketurtlexxx) reported
@FrontierCorp is starting off the year right. Not meeting the time window that they gave me today to fix my Internet. Now telling me to wait until 6 pm today and someone to call me. Yawl get an F for customer support and being punctual.
- Lori Helke (@lorilovesadv) reported
It's maddening when you are trying to write and work on your blog and book marketing when your internet connection is horrible and they can't come until Feb 2nd grrrr @FrontierCorp
- Joseph (@kahqqy) reported
@FrontierCorp Beyond horrible service. Internet goes out for 5 days, and tech comes, then fixes it .. then goes out again. Love the internet here but very unreliable service when I switched over from another provider. Sad sad sad
- John Kohut (@kbj195) reported
@FrontierCorp Had frontier…… terrible service!!!
