Down Detector T-Mobile (2024)

FAQs

How do I refresh my T-Mobile signal? ›

Restart your device and check for signal bars. Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal. Turn off Wi-Fi to make sure you're using the T-Mobile network. Set the device Network mode to Auto.

Downdetector monitors and analyzes signals from its own websites, social media platforms and other sources around the web to automatically detect incidents and service disruptions.

Try to refresh the list of available Wi-Fi networks on the device you want to connect to the LTE Wi-Fi Gateway . Switch off the LTE Wi-Fi Gateway and turn it on again using the Power OFF/ON switch. Restart your device or your computer. Position your device and the LTE Wi-Fi Gateway closer to each other.

On the keypad, dial ##UPDATE# (##873283#) and tap the Call button. 3. Tap OK. The handset will search for carrier updates and install them.

It heavily relies on user-generated reports, which may not always be accurate or timely. As users self-report outages, there is potential for misidentification or exaggeration of internet disruptions.

Downdetector is a part of Ookla^®, a trusted global leader in connectivity intelligence and network insights.

Downdetector was founded in April 2012 by Tom Sanders and Sander van de Graaf. Downdetector was acquired by Ookla, the company behind Speedtest.net, in August 2018.

Slow Internet: On your T-Mobile account, check that you haven't used all of your high-speed data bucket. Refer to Data speeds for more information. If you used 50 GB of data this bill cycle, you're subject to lower network prioritization during times of local congestion.

How do I reboot my T-Mobile Home internet? ›

Disconnect the gateway's power cord from its Power port. Reconnect the gateway's power cable to its Power port. The animated logo indicates that the gateway is powering on. The T-Mobile Arcadyan KVD21 Gateway has been restarted.

If the signal on the gateway is strong, try moving it to a more central location to increase Wi-Fi coverage within the home. If the gateway needs to be in a specific spot to receive a strong connection, adding a mesh network or Wi-Fi extender may help.

Basic troubleshooting

Restart your phone. Turn off Wi-Fi to ensure you're using the T-Mobile network. Turn on VoLTE. Uninstall downloaded apps such as calling apps; all blocking, launcher, and home screen apps; and apps you downloaded around the time the problem started.

1 Your phone needs to be restarted. 2 You're in a place with bad cell service. 3 Your phone is in airplane mode. 4 Your phone isn't connecting to the best signal.

Choose Settings > General Management > Reset. Select Reset network settings or Reset mobile network settings, then choose Reset settings. If prompted, enter your PIN or Password. Choose Reset.

Unplug the 4G LTE CellSpot, wait 5 seconds and plug it back in. Press and hold the reset button for 30 seconds. The device will reset and update its software.

Turn Airplane Mode on and off

All you need to do is to turn Airplane Mode on and then back off to re-establish a connection. This resets the device in case it lost connection to a signal tower.

Restart the device. Android devices: Wipe the cache partition and reset the device APNs to default. For non-T-Mobile phones, refer to BYOD T-Mobile data & APN settings. Apple devices: Reset network settings in Settings > General > Reset > Reset Network Settings.